Frequently Asked Questions
Find answers to common questions about our custom furniture manufacturing service, ordering process, quality standards, and shipping.
Ordering & Customization
What is the minimum order quantity (MOQ)?
Our standard MOQ varies by product type:
- Sofas & Seating: 30 pcs
- Tables & Desks: 50 pcs
- Chairs: 100 pcs
- Hotel Furniture Sets: 20 rooms
MOQ is flexible for mixed containers, repeat orders, and high-value items. Contact us with your specific needs.
Can I order a sample before placing a bulk order?
Yes, we strongly recommend sample approval before mass production. Sample cost depends on the product complexity (typically $100-$500). The sample fee is refundable against your first bulk order. Shipping cost is at the buyer’s expense.
What information do I need to provide for a quote?
To provide an accurate quote, please share:
- Product type and reference images or drawings
- Dimensions (L × W × H)
- Materials and finish preferences
- Quantity needed
- Destination country (for shipping estimate)
- Target delivery date
CAD drawings or detailed sketches help us quote faster and more accurately.
Can you manufacture products from my own designs?
Absolutely. We specialize in OEM/ODM production. You can provide:
- CAD/3D files
- Hand sketches with dimensions
- Reference photos of existing products
- Material swatches or Pantone codes
Our design team will create production-ready drawings for your approval before manufacturing begins.
Do you offer design assistance?
Yes, our in-house CAD team provides free design support. We can develop production drawings from your concepts, optimize designs for manufacturing efficiency, suggest material alternatives, and create 3D renderings for approval.
Materials & Quality
What materials do you work with?
We work with a wide range of materials:
- Wood: Oak, Walnut, Ash, Beech, Teak, Rubber Wood, MDF, Plywood
- Metal: Steel, Stainless Steel, Aluminum, Brass, Iron
- Stone: Marble, Granite, Sintered Stone, Quartz
- Upholstery: Genuine Leather, PU Leather, Velvet, Linen, Boucle
- Other: Rattan, Glass, Bamboo, Acrylic
What certifications do you have?
Our factory holds the following certifications:
- ISO 9001:2015 (Quality Management)
- FSC (Sustainable Wood Sourcing)
- SGS Testing Reports
- BSCI (Social Compliance Audit)
- CE Marking (European Conformity)
- CARB P2 (Formaldehyde Emission Standards)
- REACH Compliant
How do you ensure quality control?
We implement a 5-point inspection system:
- Material Inspection: Raw materials checked on arrival
- In-Process QC: Checks at each production stage
- Assembly Inspection: Structural integrity and hardware function
- Finish Inspection: Color matching, surface quality, coating adhesion
- Final Inspection: Dimensions, packaging, labeling before shipment
We provide photo documentation at each stage. Third-party inspection (SGS, Bureau Veritas) can be arranged.
Production & Lead Time
How long does production take?
Typical lead times after sample approval:
- Simple items (tables, chairs): 25-35 days
- Upholstered items (sofas, beds): 35-45 days
- Complex/large orders: 45-60 days
- Hotel project sets: 45-60 days
Rush orders may be possible with a surcharge. We provide a detailed production schedule before confirmation.
Can I visit your factory?
Yes, factory visits are welcome! We are located in Chengdu, Sichuan Province, China. We can arrange:
- Factory tour of all production departments
- Meeting with your project manager
- Material and finish selection
- Airport pickup and local transportation
Contact us to schedule a visit. We recommend at least 1 week advance notice.
Shipping & Logistics
What shipping terms do you offer?
We offer flexible shipping arrangements:
- FOB: Free on Board — we deliver to port, buyer arranges shipping
- CIF: Cost, Insurance & Freight — we handle shipping to your port
- DDP: Delivered Duty Paid — door-to-door delivery
We work with reliable freight forwarders and can coordinate both FCL (full container) and LCL (less than container) shipments.
How is furniture packed for shipping?
We use reinforced export packing designed for ocean freight:
- Inner foam wrap and corner protectors
- Heavy-duty corrugated cartons (5-layer or 7-layer)
- Fumigation-treated wooden crates for fragile items
- Stretch film and strapping for pallet stability
Our damage rate is under 0.5%. We provide container loading photos before dispatch.
Do you handle customs documentation?
Yes, we prepare all necessary export documents:
- Commercial Invoice & Packing List
- Certificate of Origin
- Bill of Lading
- Fumigation Certificate
- Material test reports (if required)
- CE/SGS certificates (if applicable)
Payment & Terms
What payment methods do you accept?
We accept:
- T/T (Bank Transfer): 30% deposit + 70% before shipment (standard)
- Letter of Credit (L/C): Available for orders above $30,000
- Trade Assurance: Via Alibaba for added buyer protection
- Western Union: For sample payments
Payment terms are negotiable for established customers with a proven track record.
What is your warranty policy?
We provide a 2-year structural warranty on all products. This covers manufacturing defects in frame construction, joinery, and hardware. Normal wear and tear, misuse, and damage during buyer-arranged shipping are excluded. We work with buyers to resolve any quality issues quickly and fairly.
What fire safety certifications can your furniture meet for hotel and commercial projects?
We manufacture to all major international fire safety standards including California TB 117-2013 and TB 133 (USA), BS 5852 and BS 7176 Crib 5 (UK), EN 1021-1/2 (EU), and AS/NZS 1530.3 (Australia). The specific standard is determined during the quotation stage based on your project destination and building classification. Fire-retardant treatments are applied to foam, filling materials, and fabrics as required. We provide test certificates from accredited laboratories with every commercial order. If you are unsure which standard applies to your project, our team can advise based on the installation country and building type. Contact us with your project details for specific certification guidance.
Do you offer furniture samples before placing a bulk order?
Yes, we strongly recommend sample production before any bulk order for new designs. The sample process works as follows: after design approval, we produce one or two physical samples using the exact materials and construction methods planned for bulk production. Sample production takes 15-25 working days depending on complexity. Samples are shipped via air freight (3-7 days) for your evaluation. You can assess dimensions, comfort, material quality, and finish in person before committing to bulk production. Sample costs are typically refunded against bulk orders exceeding our minimum order quantity. For existing designs with only color or fabric changes, we can often provide material swatches and finish samples instead of a full prototype, reducing both cost and timeline. See our customization page for more details on our sampling process.
Still Have Questions?
Our team is ready to help with any specific inquiries about your project.